We carefully inspect all items before posting them to you. However in the case where goods are faulty, wrongly described, different from a sample shown or don’t do as they’re supposed to, you can contact us for a refund, exchange or a credit. A refund will not cover return shipping and we do not accept COD packages.
After you have contacted us, simply return your merchandise to us in its original and unused condition within 45 days of receipt of the item.
Please send your unused item and receipt to:
Snooty Paws
4 Sollya Place
Rivett ACT 2611
Please write on your receipt the order number given to you via email when you notified us that you would be returning the item. We strongly suggest you send the returned item with tracking and insurance so that your package can be tracked. We take no responsibility for orders that do not arrive to our warehouse.
Gift Certificate holders returning goods will be issued a replacement Gift Certificate.